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Repair Policy & Product Warranty

REPAIR POLICY

Having an issue with your SANLO piece purchased through sanloshop.com?

Email us at info@sanloshop.com with a photo of the piece, as well as your name, telephone number, and a brief description of the problem.

We will respond with a repair quote within two weeks. If your sanloshop.com purchase is less than three months old, and has not been damaged by your misuse, then there will be no charge for the repair. If your sanloshop.com purchase is older than three months, you will be charged for the repair determined upon receiving your piece in our shop. Additional costs may apply on items that require extensive work, all repairs are subject to shipping charges.

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Warranty  

This Limited Warranty applies to physical goods, and only physical goods, purchased from sanloshop.com

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, sanloshop.com will repair or replace the Physical good

How long does the coverage last?

The Warranty Period for Physical Goods purchased form sanloshop.com is three months from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good when first purchased. 

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship.

 How to obtain warranty service?

To obtain warranty service, you must first contact us at info@sanloshop.com to determine the problem and the most appropriate solution for you.